Full job descriptionBusiness Support CoordinatorSidmouth, East Devon | £26,000–£30,000 depending on experience
Office-based | 8am–5pm
Are you an organised administrator who enjoys a varied workload, helping customers and keeping things running smoothly?
An established and successful service-based business is looking for a Business Support Coordinator to support its growing team. Combining administration, scheduling and customer contact, this is a great opportunity to put your organisational skills to use while developing your knowledge and responsibilities.
You might already work in service coordination, scheduling or a maintenance environment, or be an experienced administrator ready to learn something new. Full training and support will be provided, with scope for the role to develop as the team and department grow.
The role
Working closely with the managers and wider team, you’ll help coordinate work from the initial customer enquiry through to completion. Your responsibilities will include:
*Handling customer enquiries and recording accurate information.
*Arranging appointments, surveys and installation dates.
*Coordinating engineers’ diaries and keeping customers informed.
*Liaising with suppliers, ordering materials and checking delivery dates.
*Helping prepare quotations using information provided by the technical team.
*Following up quotations, outstanding information and actions.
*Maintaining customer records and keeping job paperwork up to date.
*Supporting completion documents and customer handovers.
*Helping improve day-to-day processes as the department grows.
The balance of responsibilities can be shaped around your experience, with the opportunity to take on more involved coordination work as your knowledge and confidence develop.
About you
You’ll bring good administration skills, a friendly and professional telephone manner, and the ability to stay organised when priorities change.
You’ll also have:
*Strong attention to detail and a reliable approach to following tasks through.
*Confidence using computers, email and office software.
*Good communication skills and the ability to work with customers, colleagues and suppliers.
*A practical, proactive approach and a willingness to ask questions and learn.
Experience in administration, business support, customer service, scheduling, purchasing or service coordination would be relevant. A background in maintenance, building services, construction or coordinating engineers would be helpful, but isn’t essential.
What’s on offer
*A salary of £26,000–£30,000, reflecting your administration, coordination and relevant industry experience.
*Full training and support from experienced colleagues.
*A varied role within an established local business.
*The opportunity to develop your skills and take on greater responsibility as the team grows.
*An office-based position in Sidmouth, with working hours of 8am–5pm.