Full job descriptionConsula is recruiting on behalf of a fast-growing financial services company in central London for a Customer Service Advisor to join their busy customer support team. Our client looks after thousands of customers across the UK and is known for its thorough training, supportive team leaders and genuine routes into senior and specialist roles.


This is a varied, fast-paced role at the heart of the customer experience. You will handle calls, emails and live chat queries, resolve issues at the first point of contact and make sure every customer comes away feeling looked after.


This opportunity would suit someone with customer service experience from any background — retail, hospitality, contact centre or office — who wants a stable, permanent role with a proper career path.


Location: London
Salary: £[ADD] – £[ADD] per year
Employment: Permanent


The Role


• Handle inbound calls, emails and live chat queries from customers.
• Resolve questions about accounts, orders and services at first contact wherever possible.
• Log every interaction accurately on the customer relationship system.
• Escalate complex or sensitive issues to senior advisors and team leaders.
• Spot recurring problems and feed them back to improve the service.
• Meet individual and team targets for quality, resolution and customer satisfaction.
• Support new starters once you are settled and confident in the role.


A Typical Day


You will start with a short team briefing covering any service updates and the day’s priorities. From there you will work through a mix of calls, emails and chat queries, with regular breaks and support from your team leader throughout. No two days are the same — one call might be a quick account question, the next a more involved complaint that needs patience and care. You will finish the day knowing exactly how the team has performed, with wins recognised openly.


About You


• Experience in a customer-facing role of any kind.
• Clear, friendly communication skills, both on the phone and in writing.
• Comfortable using computers and learning new systems quickly.
• Calm under pressure and able to turn a difficult conversation around.
• Reliable, punctual and keen to develop.


What You Can Expect


• Full paid training, so no prior industry knowledge is needed.
• 28 days’ annual leave including bank holidays.
• Regular one-to-ones and a clear progression route to senior advisor and team leader.
• A modern city centre office with excellent transport links.
• Company pension scheme and employee discount scheme.


If you enjoy helping people and want a role where good work is noticed and rewarded, we would love to hear from you. Apply today through Consula and a member of our team will be in touch to discuss the next steps.