Full job descriptionElite Personnel are delighted to be recruiting on behalf of our client, an established and growing manufacturer of specialist interconnect products, who are looking to appoint an experienced Sales Office Manager to lead their internal sales team.
This is an excellent opportunity for a confident and commercially minded individual to take ownership of a busy sales office, managing a team of Sales Co-ordinators and ensuring the smooth running of day-to-day sales operations.
Our client supplies high-quality connectors, adaptors and cable assemblies to customers across the Aerospace & Defence, Quantum and Commercial sectors. Due to continued business growth, they are looking for an organised and proactive manager who can develop their team, improve processes and deliver an exceptional level of customer service.
The Role
As Sales Office Manager, you will take responsibility for the performance and development of the internal sales function, overseeing the full quotation and order processing cycle while ensuring customer requirements are met accurately and efficiently.
Your duties will include:
*Leading, supporting and developing the Sales Co-ordinator team, including workload management, training and performance reviews.
*Overseeing quotations, order processing and customer account management, ensuring accuracy and timely delivery.
*Managing technical customer enquiries and working closely with engineering and external sales teams to prepare appropriate quotations.
*Acting as the senior point of contact for escalated customer queries, pricing issues and delivery concerns.
*Monitoring sales performance, maintaining accurate CRM/ERP records and producing regular management reports.
*Supporting pricing strategies, margin control and sales forecasting.
*Working collaboratively with procurement, engineering and logistics to ensure customer commitments are achieved.
*Reviewing and improving sales office procedures and working practices.
*Supporting key account management and identifying opportunities for further business development.
*Assisting with quality audits and compliance requirements, including relevant industry standards.
*Supporting the recruitment, onboarding and development of additional team members as the business grows.
The Ideal Candidate
We are looking for an experienced sales office or internal sales professional who has previous experience managing or supervising a team and is confident overseeing a busy sales operation.
You will ideally have:
*Previous experience in an internal sales, sales office or sales administration management role.
*Proven experience leading, supervising or developing a team.
*Experience within technical manufacturing, engineering, electronics, components or distribution would be advantageous.
*A good understanding of quotation management, order processing and customer account management.
*Experience using CRM/ERP systems and strong Microsoft Office skills, particularly Excel.
*Excellent organisational skills with the ability to manage competing priorities.
*Strong communication and customer service skills, with the confidence to handle escalated queries.
*A commercially minded approach, with an understanding of pricing, margins and sales performance.
*Excellent attention to detail and the ability to work independently and use your own initiative.
Experience working with Aerospace & Defence customers, export controls or other compliance-led environments would be advantageous, although not essential.
What’s on Offer?
*Competitive salary, dependent on experience.
*25 days annual leave plus bank holidays.
*Company pension scheme.
*Performance-related annual bonus.
*Health Shield benefits.
*Cycle to Work scheme.
*Laptop provided.
*Ongoing training and development opportunities.
Working Hours
37 hours per week:
*Monday to Thursday: 8:00am – 4:30pm
*Friday: 8:00am – 1:00pm
Location: Wellingborough or Witham