Full job descriptionBusiness Support Officer To provide efficient administrative and customer support to the Commercial Waste Service, ensuring customer accounts, invoicing, enquiries and financial administration are managed accurately and professionally. The role is a key point of contact for customers and supports the day to day operation of the service.
Business Support Officer Main areas of responsibility are: Setting up and maintaining customer accounts on internal systems, raising invoices, processing billing information and ensuring accurate financial records are maintained, dealing with customer enquiries by telephone, email and written correspondence, Investigating and resolving customer queries relating to accounts, invoices and service provision, issuing statements of accounts, maintaining a range of spreadsheets and databases, supporting the administration of customer contracts and service agreements, work closely with the operational team to ensure customer requests and account changes are actioned promptly and provide general administrative support to the Commercial Waste team as required.