Full job descriptionJob Title: Senior Commercial Account Representative
Location: Coventry (hybrid, 3 days office / 2 days WFH)
Salary: Up to £35,000 + benefits
Job Type: Full-time, Permanent, Monday to Friday, core hours 8:30am-5pm


Loom Talent is exclusively partnering with a market-leading provider of sustainable, data-driven supply chain solutions to recruit a Senior Commercial Account Representative for their UK Commercial Services team in Coventry.
This is a senior, high-visibility role. You’ll own your own portfolio of B2B customer accounts and support the Commercial Manager in running the day-to-day of a small, close-knit team. You’ll also be the escalation point for complex customer queries across a UK base of around 350 established brands.


What you’ll be doing:
*Owning a portfolio of B2B customer accounts as their trusted point of contact. This covers onboarding, account reviews, contract compliance and resolving non-conformances.
*Acting as the senior escalation point for complex queries, working alongside an outsourced service team to keep SLAs on track
*Overseeing contract and credit activity: fee negotiations within agreed parameters, credit validation, invoicing accuracy, negative balance resolution and the on-stop/debt process
*Keeping account data accurate and producing monthly reporting, including stock takes and variance monitoring
*Supporting the Commercial Manager with team coordination: rotas and resourcing, daily KPI sessions, quality audits and identifying training needs
*Working across departments so customers get a joined-up service


What we’re looking for:
*A proven background in B2B customer service or account management, ideally around 3 years or more
*Commercial awareness and confidence handling escalations, negotiations and credit conversations
*Strong attention to detail and accuracy, with good data analysis skills
*Excellent written and verbal communication, with the ability to influence and lead by example
*Well organised, with strong time management, and comfortable delegating and supporting colleagues
*Competent in Excel, Outlook, Word and PowerPoint
Desirable:
*Experience with ERP or CRM systems
*A-level or equivalent education
*Background in supply chain, logistics or a B2B service environment


Why apply:
*Up to £35,000 base plus benefits
*Hybrid working, with 3 days in the Coventry office and 2 from home
*A senior seat with real visibility, supporting the Commercial Manager and shaping how the team runs
*A progressive, sustainability-focused business with growth plans across Europe
*Exclusive search, so all applications come directly to us
To apply, or for a confidential conversation about the role, contact Kieran Hayes at Loom Talent,