Full job descriptionCustomer Service Advisor – £15.20 Per Hour – Monday to Friday
People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client within a busy logistics environment.
This is a fantastic opportunity offering £15.20 per hour, Monday to Friday working, flexible office hours, free on-site parking and the opportunity to develop your customer service and administrative skills.
£15.20 Per Hour | Monday to Friday | 09:00–17:00 / 10:00–18:00 | Part-Time Considered | Free Parking | Company Pension
This position is ideal for applicants who have previously worked as a Customer Service Advisor, Customer Service Administrator, Customer Support Advisor, Logistics Administrator or Customer Care Advisor.
Shifts
• Monday to Friday
• 09:00–17:00 or 10:00–18:00
• Some flexibility required
• Part-time hours will also be considered
• 30-minute lunch break
Rates of Pay
• £15.20 per hour
Benefits
As a Customer Service Advisor, you will receive:
• Monday to Friday working
• Flexible office hours
• Part-time opportunities considered
• Free on-site parking
• Company pension
• Opportunity to develop your skills within a busy logistics environment
Day-to-Day Duties
As a Customer Service Advisor, your duties will include (but are not limited to):
• Responding to customer enquiries via telephone and email in a professional and timely manner
• Processing customer orders, returns and exchanges accurately using internal systems
• Maintaining and updating customer records and databases
• Liaising with operations, transport and management teams to resolve customer issues
• Monitoring and following up on outstanding customer queries and complaints
• Preparing reports and documentation relating to customer service activities
• Supporting general administrative tasks, including filing, scanning and data entry
• Assisting with the development and implementation of customer service policies and procedures
• Ensuring high levels of customer satisfaction through accurate and efficient communication
Essential Skills
To be successful as a Customer Service Advisor, you will need:
• Previous experience in a customer service or administrative role
• Strong written and verbal communication skills
• Excellent attention to detail and organisational skills
• Proficiency in Microsoft Office, including Word, Excel and Outlook
• Experience using Warehouse Management Systems (WMS)
• Ability to work independently and as part of a team
• Proactive approach to problem-solving and resolving customer issues
• Ability to manage multiple tasks in a busy working environment
Training Provided
• Industry-related training and ongoing support throughout your assignment
Apply
If you are an organised and customer-focused individual looking for an opportunity to develop your career in customer services, please apply today.
A member of the People Solutions recruitment team will be in touch to discuss the opportunity further.
People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.