Full job description

Mortgage Case Manager
Basildon




Mortgage Case Manager
Basildon


We are looking for aCase Manager to work alongside the existing Specialist Sales Support team within the business. Experience within a financial services or mortgage company is required. The role will cover residential and buy to let mortgages, short term lending and commercial lending divisions.




Key Responsibilities:
*Support the brokers in the processing of specialist lending applications
*Call handling and monitoring as part of the team
*Providing support on routine administrative tasks, including data inputting
*Assisting correspondence between the sales team and introducers as well as lenders and third-party firms
*Ensure workload and inbox is serviced to internal timeframes whilst maintaining positive relationship with all stakeholders with regular and informative updates.
*Undertaking basic administrative duties across the business
*Working in line with our FCA regulatory requirements


Skills / experience required:
*Candidates must have previous experience in a comparable role within the specialist finance sector, with a strong understanding of the industry.
*Motivated and focused self-starter who has the ability to learn new skills quickly
*Strong organisational and communication skills
*Detail oriented with commercial awareness of business requirements
*A strong grasp of written English and excellent proof-reading skills
*Computer literate in Word, Excel and PowerPoint
*The motivation to go above-and-beyond for our customers and provide excellent customer service