Full job description*Leatherhead
*Start ASAP – On-going
*£13ph
*Shifts: 7 days a week, 7.15am to 3.15pm and 2pm to 10pm
Key responsibilities:
*Taking reservations either face to face, over the phone or email
*Be responsible for handling incoming and outgoing telephone calls promptly and courteously, ensuring that enquiries and messages are always dealt with efficiently
*Develop and maintain effective liaison with other departments
*Ensure that guests are visitors are well looked after
*Too ensure that parcels are received without delay
*Responsible for the Reception area, ensuring that the area is clean and tidy, parcels are received, and that security measures are maintained
*Responsible for taking customer payments and reconciling banking to ensure financial safeguarding are maintained
*Deal with customer complaints and follow relevant complaints processes
*Will occasionally support the conference centre team with large functions
*Report any accidents or incidents, following company procedures
*Attend training courses related to the role as and when required
Key Skills
*Experience in a similar role is essential
*Has effective interpersonal and communication skills, with the ability to communicate at all levels.
*Being approachable, calm under pressure, maintaining a professional and positive manner
*Has a hands-on approach, is well organised, able to multitask and utilise their own initiative
*Previous experience of working with IT systems and/or databases
*Can demonstrate flexibility regarding shifts which include early and late shifts along with weekend working