Full job descriptionAirfreight Operator – Imports / Exports

Our client is a specialist international freight forwarder with an established reputation for handling high-value, sensitive and time-critical shipments worldwide.
They are currently looking to recruit an experienced Airfreight Operator to join their team, overseeing the end-to-end movement of high-value goods across international air freight import and export shipments.
This is a hands-on operational position, ideally suited to someone with previous experience in air freight forwarding or international logistics. The successful candidate will be confident managing shipments from start to finish, coordinating with international partners and ensuring the safe, secure and timely movement of valuable consignments.
Key Responsibilities*Coordinate international air freight import and export shipments from initial booking through to final delivery.
*Manage the end-to-end movement of high-value, sensitive and time-critical consignments.
*Liaise with airlines, road transport providers, overseas agents, customs brokers and handling partners.
*Prepare, check and maintain accurate shipping and customs documentation.
*Coordinate customs clearance requirements and resolve any documentation or clearance issues.
*Monitor shipments throughout their journey, providing regular updates to customers.
*Arrange collections, deliveries, transfers and onward transportation.
*Ensure shipment details are accurate, including weights, dimensions, routing, declared values and handling requirements.
*Proactively identify and resolve potential delays, discrepancies and operational issues.
*Maintain high levels of security and confidentiality when handling valuable goods.
*Obtain and review transport and service quotations where required.
*Maintain accurate shipment records and ensure internal systems are kept up to date.
*Build and maintain strong relationships with customers, suppliers and overseas partners.
*Assist with operational queries, claims and delivery-related issues.
About YouThe ideal candidate will have previous experience within air freight forwarding or international logistics, with a good understanding of import and export procedures.
You will be highly organised, detail-oriented and comfortable managing multiple shipments simultaneously. Given the nature of the cargo being handled, discretion, accuracy and a strong sense of responsibility are essential.
Experience handling high-value or specialist cargo would be particularly advantageous.
Key Skills & Experience*Previous experience within air freight forwarding or international logistics.
*Good understanding of air freight import and export procedures.
*Experience coordinating international air freight shipments from booking through to delivery.
*Knowledge of shipping and customs documentation, including CDS.
*Strong communication and customer service skills.
*Excellent attention to detail and organisational abilities.
*Ability to prioritise workloads and manage multiple shipments simultaneously.
*Confident using freight forwarding systems and Microsoft Office.
*Experience handling high-value, fine art, luxury, jewellery, technology, automotive, aerospace or other specialist cargo would be advantageous.
*A proactive approach to problem-solving.
*Ability to work effectively within a fast-paced international environment.