Full job descriptionWe are looking for an experienced Sales Team Leader to lead, motivate and develop a team of sales advisers within a busy contact centre environment.
You will be responsible for driving sales performance, improving conversion rates and ensuring the team consistently delivers excellent customer outcomes.
Key Responsibilities
*Lead, coach and develop a team of sales advisers to achieve individual and team targets.
*Monitor key performance indicators, including sales, conversion rates, call quality, productivity and attendance.
*Conduct regular 1-to-1s, call listening sessions, team huddles and performance reviews.
*Identify performance gaps and implement coaching and development plans.
*Drive a positive, accountable and high-performing team culture.
*Ensure customer interactions meet quality, compliance and regulatory standards.
*Handle escalations and support the team in delivering excellent customer service.
*Work closely with management and stakeholders to improve processes and performance.
What We’re Looking For
*Proven experience in a sales or contact centre environment.
*Previous experience coaching, motivating or leading a team.
*Strong understanding of sales targets, KPIs and conversion performance.
*Confident communicator with the ability to influence and develop others.
*A hands-on, proactive leader who leads from the front.
*Strong focus on customer experience, quality and compliance.
Desirable Experience
*Previous experience managing a sales team.
*Experience within financial services, insurance or another regulated environment.
*Understanding of FCA requirements and customer conduct standards.
The ideal candidate: A hands-on sales leader who can motivate a team, improve sales performance, coach individuals and consistently deliver against commercial and customer service objectives.