Full job descriptionWe are seeking a professional and customer-focused Facilities Helpdesk Coordinator to join a busy facilities team on a part-time basis.
This is a varied and rewarding role where you will be the first point of contact for staff, visitors and customers, delivering a high-quality reception, facilities helpdesk and switchboard service. You will play an important role in ensuring a welcoming and inclusive experience for everyone visiting the organisation’s offices, while helping to coordinate facilities requests and support the smooth day-to-day operation of the workplace.
This position offers an excellent opportunity for someone who enjoys working with people, solving problems and managing a variety of administrative and customer service tasks within a fast-paced environment.
Location: Southwark, London
Contract: Initial 3-Month Contract (with potential extension)
Hours: Part-Time, Fixed Days - Thursday and Friday
Pay Rate: £16.68 per hour PAYE or £21.54 per hour Umbrella
Working Pattern: Office-Based
Key Responsibilities
Reception Services
*Provide a professional, friendly and inclusive reception service to visitors and employees.
*Manage visitor sign-in procedures and ensure all visitors are welcomed appropriately.
*Provide information regarding meetings, events and available facilities.
*Support visitors by signposting facilities and explaining accessibility features where required.
*Liaise closely with reception teams and colleagues to ensure a seamless visitor experience.
Facilities Helpdesk Support
*Act as the first point of contact for facilities-related enquiries and service requests.
*Accurately log and manage jobs through the Computer Aided Facilities Management (CAFM) system.
*Carry out initial diagnostics and appropriately triage requests to specialist teams.
*Take ownership of customer queries and monitor them through to resolution.
*Produce reports and schedules from the CAFM system and distribute information to relevant stakeholders.
*Coordinate meeting room bookings and arrange room and event space set-ups with contractors.
*Produce signage to support meetings, maintenance activities and workplace projects.
*Assist with site inductions for new starters, helping them understand the facilities and services available.
Switchboard Services
*Answer incoming calls promptly, professionally and courteously.
*Transfer calls to the appropriate departments and individuals.
*Handle enquiries efficiently and provide accurate information where appropriate.
*Escalate malicious, abusive or concerning calls in accordance with established procedures.
Apply now to join a supportive team and play a key role in delivering an efficient, welcoming and inclusive workplace experience.