Full job descriptionAn excellent opportunity has arisen for an experienced Account Manager to join a leading building services provider, overseeing a prestigious commercial portfolio based in the West End of London.
This is a brand-new position offering the opportunity to take full responsibility for a high-profile account, managing service delivery, client relationships and a team of M&E Engineers.
You will be responsible for ensuring contractual obligations are met, maintaining strong client relationships, driving performance against KPIs and SLAs, managing the account’s P&L and WIP, and identifying opportunities for additional works and projects.
Account Manager Duties:
*Take full responsibility for the day-to-day management of a commercial building services contract across the West End.
*Oversee planned preventative maintenance (PPM) and reactive maintenance across all assets recorded on the client’s CAFM system.
*Monitor PPM schedules and asset performance, identifying opportunities for improved efficiency, cost savings and additional works.
*Manage contractual compliance, ensuring all statutory and legislative requirements are met.
*Coordinate statutory inspections and ensure all necessary documentation and records are maintained.
*Ensure internal audits are completed in line with company policies and procedures.
*Manage subcontractors, ensuring quality of service and compliance across all FM operations.
*Investigate service failures and implement effective corrective actions.
*Monitor and maintain contractual KPIs and SLAs, ensuring consistent service delivery.
*Take full ownership of the account’s profit and loss (P&L), works in progress (WIP) and financial performance.
*Identify, scope and oversee additional works and projects to support contract growth.
*Build and maintain strong relationships with clients, engineers and key stakeholders.
*Lead, support and develop the on-site M&E engineering team.
Account Manager Requirements:
*Electrically or mechanically qualified (C&G, NVQ, EAL or equivalent).
*Minimum 3 years’ management experience within commercial building services.
*Strong technical background within M&E / Facilities Management.
*Previous experience managing commercial FM contracts or accounts.
*Proven experience managing P&L and WIP.
*Experience managing KPIs, SLAs and contractual compliance.
*Strong client-facing and relationship management skills.
*Confident leading engineering teams and managing subcontractors.
*Experience identifying and delivering additional works and projects.
Salary and Package:
*£80,000 - £85,000 per annum.
*Private healthcare and dental care.
*Monday - Friday, 8am - 5pm.
*Company pension scheme.
*25 days annual leave plus bank holidays.
*Ongoing training and development.
*Excellent opportunities for internal progression.
If you’re an experienced Account Manager looking for your next opportunity with a leading building services provider, this could be an excellent move. Apply today to find out more!