Full job descriptionAre you highly organised, thrive in a fast-paced environment, and enjoy keeping everything running smoothly behind the scenes? We’re looking for a proactive Operations Scheduler to join a busy office, managing multiple diaries, coordinating appointments, and delivering excellent customer service throughout the process.


This is a varied role where no two days are the same. You’ll be planning schedules, coordinating appointments, handling customer queries, and ensuring field-based teams have everything they need to deliver an exceptional service.


Diary management, logistics, scheduling or route planning backgrounds are ideal for this position which is part of a small and fast paced team.




As an Operations Scheduler your role will involve:
*Managing multiple appointment diaries and coordinating a high volume of bookings
*Planning efficient travel routes and schedules to maximise productivity
*Liaising with customers, internal teams, and third parties to arrange and confirm appointments
*Handling reschedules, cancellations, and last-minute changes
*Acting as a key point of contact for colleagues in the field and resolving any issues that arise
*Managing inbound calls and emails, providing a professional and helpful service
*Supporting general administration and assisting the wider team when required


Skills & experience required for the Operations Scheduler:
*Previous experience in scheduling, route planning, logistics coordination, customer service, or a similar administrative role
*Strong organisational skills with excellent attention to detail
*The ability to prioritise workloads and remain calm under pressure
*Confident communication skills, both over the phone and in writing
*Experience using planning software, CRM systems, or scheduling tools
*A collaborative team player who enjoys working in a busy environment and taking ownership of their workload


Salary, hours and company benefits for the Operations Scheduler:
*Starting salary of £30,000 with a salary review after probation
*Performance and team-based bonus scheme
*Monday to Friday 8:30am to 5pm, fully office based in Brighton
*20 days holiday plus bank holidays
*Casual dress code
*Fantastic office environment
*Regular team socials and drinks, snacks and cakes in the office
*Access to onsite gym


If you’re someone who enjoys juggling multiple priorities, solving problems, and keeping operations running efficiently, we’d love to hear from you.




Berry Recruitment Services Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.