Full job descriptionSenior CRM Manager - Up to £60,000 pro rata / North London / Part Time


** This is a part time Senior CRM Manager role - they will consider 3 or 4 days per week **


A luxury brand in North London is looking for a Senior CRM Manager to own and elevate every customer conversation. This is a standout opportunity to take the keys to CRM at a premium business, reporting directly into the Marketing Director with genuine influence over how customers are engaged, retained and brought back time and again.


What You’ll Do


*Set the CRM vision and own a rolling campaign calendar built around commercial goals
*Design and refine automated, behaviour-triggered journeys that make every customer feel valued
*Lead segmentation and personalisation to drive engagement, loyalty and repeat revenue
*Own the CRM platform end to end, from data feeds and user access to the data model
*Manage external CRM and tech partners, holding them to high standards on delivery and value
*Strengthen data capture across every customer touchpoint and keep data quality sharp
*Turn performance data into clear insight and present recommendations to senior leaders
*Lead CRM projects from idea to launch and drive a culture of testing and learning


You’ll Bring


*Proven experience leading CRM and email strategy and campaigns
*Strong hands-on platform expertise, with CDP experience a real plus
*A sharp eye for segmentation, personalisation and lifecycle automation
*Rates depend on experience and client requirements