Customer Service Executive
other jobs TIME Appointments Ltd
Added before 7 Days
- England,East of England,Suffolk
- Full Time, Permanent
- Competitive salary
Job Description:
Full job descriptionOur client, a well-established business within the shipping and logistics industry, is looking to recruit a Customer Service Executive to join their team. The successful candidate will play a key role in delivering a high standard of customer service, handling customer enquiries, tracking shipments, resolving delivery issues and coordinating shipments from initial collection through to final delivery, ensuring a smooth and efficient service throughout.
Key Responsibilities
*Respond to customer enquiries via telephone, email and other communication channels.
*Provide shipment updates, tracking information and delivery schedules.
*Liaise with shipping lines, freight forwarders, hauliers, suppliers and internal departments.
*Monitor shipments and proactively communicate any delays or operational issues.
*Investigate and resolve customer complaints and delivery discrepancies.
*Process shipping documentation, booking requests and customer instructions accurately.
*Maintain accurate customer records and update internal systems.
*Ensure customers receive timely and professional communication throughout the shipping process.
*Work closely with the operations team to ensure shipments are handled efficiently.
*Meet customer service targets and maintain excellent customer satisfaction levels.
Skills & Experience Required
*Previous experience in a customer service role, ideally within shipping, freight forwarding or logistics.
*Excellent verbal and written communication skills.
*Strong organisational and administrative skills.
*Good attention to detail and the ability to multitask.
*Confident using Microsoft Office and customer management systems.
*Ability to work under pressure and meet deadlines.
*A proactive, positive and customer-focused attitude.
*Ability to work independently and as part of a team.
Benefits & Package
*Competitive salary, dependent on experience.
*Company pension scheme.
*25 days annual leave plus bank holidays.
*Opportunities for career progression and professional development.
*Friendly and supportive working environment.
*Ongoing training and development.
Key Responsibilities
*Respond to customer enquiries via telephone, email and other communication channels.
*Provide shipment updates, tracking information and delivery schedules.
*Liaise with shipping lines, freight forwarders, hauliers, suppliers and internal departments.
*Monitor shipments and proactively communicate any delays or operational issues.
*Investigate and resolve customer complaints and delivery discrepancies.
*Process shipping documentation, booking requests and customer instructions accurately.
*Maintain accurate customer records and update internal systems.
*Ensure customers receive timely and professional communication throughout the shipping process.
*Work closely with the operations team to ensure shipments are handled efficiently.
*Meet customer service targets and maintain excellent customer satisfaction levels.
Skills & Experience Required
*Previous experience in a customer service role, ideally within shipping, freight forwarding or logistics.
*Excellent verbal and written communication skills.
*Strong organisational and administrative skills.
*Good attention to detail and the ability to multitask.
*Confident using Microsoft Office and customer management systems.
*Ability to work under pressure and meet deadlines.
*A proactive, positive and customer-focused attitude.
*Ability to work independently and as part of a team.
Benefits & Package
*Competitive salary, dependent on experience.
*Company pension scheme.
*25 days annual leave plus bank holidays.
*Opportunities for career progression and professional development.
*Friendly and supportive working environment.
*Ongoing training and development.
Job number 4306745
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