Customer Service Representative
other jobs MTrec Recruitment
Added before 5 Days
- England,North East,Tyne and Wear
- Full Time, Permanent
- £28,000 - £30,000 per annum
Job Description:
Full job descriptionThe Rewards and Benefits on Offer:
*Immediate start available
*A competitive basic salary and benefits
*25 days holiday plus BHOLS
*Death in Service 2x annual salary
*Auto-enrolment pension
*Healthcare cash plan.
*The chance to gain experience with a rapidly growing blue-chip employer
*Free on-site parking
MTrec’s New Opportunity:
MTrec Recruitment are proudly representing our specialist manufacturing client in their recruitment for a Customer Service Representative. The main focus of the role is to work closely with sales and production teams to create a customer-friendly environment, with the expectation that you are responsible, service-minded and dedicated to providing high-quality service to customers
If you meet the person specification below, apply now for an immediate response!
The Job you will do:
*Providing a highly efficient, service-oriented order fulfilment process for both internal and external sales, including order acceptance; transportation booking/scheduling; shipment documentation provision, in line with customer requirements
*Proactively respond to customer queries e.g. order status, order amendments, thereby ensuring a high level of customer service
*Monitor customer account and/or order status regularly, resolving problems with potential customer impact e.g. credit blocks, delivery issues
*Control the delivery process, preparing associated documentation for goods despatch, booking transportation and agreed lead times
*Maintain system housekeeping and admin
About you:
*Experience in a customer service-focused role, ideally within engineering/manufacturing
*Experience in logistics and export documentation is desirable
*Experience of handling difficult customers with tact and diplomacy and managing solutions to a satisfactory end for customer.
*Excellent communication skills, both written and verbal, including a confident and professional telephone manner.
*The ability to work effectively as part of a team and independently when required.
*Good IT literacy, with knowledge of common Microsoft Office applications
*Immediate start available
*A competitive basic salary and benefits
*25 days holiday plus BHOLS
*Death in Service 2x annual salary
*Auto-enrolment pension
*Healthcare cash plan.
*The chance to gain experience with a rapidly growing blue-chip employer
*Free on-site parking
MTrec’s New Opportunity:
MTrec Recruitment are proudly representing our specialist manufacturing client in their recruitment for a Customer Service Representative. The main focus of the role is to work closely with sales and production teams to create a customer-friendly environment, with the expectation that you are responsible, service-minded and dedicated to providing high-quality service to customers
If you meet the person specification below, apply now for an immediate response!
The Job you will do:
*Providing a highly efficient, service-oriented order fulfilment process for both internal and external sales, including order acceptance; transportation booking/scheduling; shipment documentation provision, in line with customer requirements
*Proactively respond to customer queries e.g. order status, order amendments, thereby ensuring a high level of customer service
*Monitor customer account and/or order status regularly, resolving problems with potential customer impact e.g. credit blocks, delivery issues
*Control the delivery process, preparing associated documentation for goods despatch, booking transportation and agreed lead times
*Maintain system housekeeping and admin
About you:
*Experience in a customer service-focused role, ideally within engineering/manufacturing
*Experience in logistics and export documentation is desirable
*Experience of handling difficult customers with tact and diplomacy and managing solutions to a satisfactory end for customer.
*Excellent communication skills, both written and verbal, including a confident and professional telephone manner.
*The ability to work effectively as part of a team and independently when required.
*Good IT literacy, with knowledge of common Microsoft Office applications
Job number 4310704
The jobs on site are for both men and women