Full job descriptionService Delivery Specialist | Security Cleared | Coordination | Customer Success | Defence | Cheltenham/London | £35k

Are you an experienced service delivery professional who thrives in a fast-paced, client-facing environment? We’re recruiting a Senior Service Delivery Specialist to join a leading technology and training organisation, supporting the delivery of critical learning programmes within a highly secure government environment.

This is an excellent opportunity for someone who enjoys stakeholder engagement, programme coordination, service improvement, and building strong client relationships while working on impactful projects.

Due to the nature of the account, you will be required to hold or be willing to undergo DV clearance.

What You’ll Be Doing
*Acting as the primary point of contact for clients and stakeholders
*Coordinating the delivery of bespoke training programmes from onboarding through to completion
*Developing and maintaining programme plans to ensure successful delivery against contractual requirements
*Managing learner onboarding, stakeholder communications, scheduling, and programme administration
*Monitoring programme performance, gathering feedback, and producing insightful reports
*Leading service delivery reviews and presenting outcomes to clients
*Managing risks, resolving issues, and driving continuous improvement
*Providing commercial and portfolio updates to internal teams

What We’re Looking For
Proven experience in service delivery, programme coordination, customer success, or account management
Strong relationship-building and stakeholder management skills
Excellent verbal and written communication skills
Confident presenting to clients both virtually and face-to-face
Strong organisational skills with the ability to manage multiple priorities
Analytical mindset with experience producing reports and interpreting data
A proactive, solution-focused approach to problem solving
Proficiency with Microsoft Office, particularly Excel and PowerPoint
Eligibility to obtain or hold DV (Developed Vetting) Security Clearance (currently SC)

What’s on Offer?
27 days annual leave plus bank holidays
Holiday purchase scheme
Private medical insurance
Healthcare cash plan and wellbeing support
Employee Assistance Programme
Cycle to Work scheme
Employee discount platform
Company pension scheme
3 dedicated development days per year
Access to industry-leading technology and business training
2 paid charity days annually
Early finish every Friday

Why Apply?
You’ll be joining one of the UK’s most respected learning and technology organisations, partnering with major public and private sector clients to deliver transformational skills and capability programmes. This role offers excellent exposure to senior stakeholders, meaningful career development opportunities, and the chance to contribute to projects that make a real difference.

Email me for more info:

Service Delivery Specialist | Security Cleared | Coordination | Customer Success | Defence | Cheltenham/London | £35k