Full job descriptionNIGHT MANAGER - LUXURY RESIDENTIAL
Location: West London
Salary: £40,000-£44,000 DOE
Shifts: 4 on / 4 off Nights
Hours: 7pm - 7am
Immediate Start Available
Overview
An exciting opportunity for an experienced Night Manager to join a luxury residential development in West London.
This role is ideal for someone from a premium residential, hotel, or hospitality background who thrives in a fast-paced environment and can confidently lead overnight operations while delivering exceptional resident service.
Key Responsibilities
Resident Experience & Front of House
*Deliver exceptional customer service to residents and visitors
*Act as the main point of contact during night hours
*Handle resident queries, complaints, incidents, and emergencies professionally
*Maintain a welcoming, secure, and professional environment
Team & Operations Management
*Lead and support the night concierge/front-of-house team
*Ensure smooth day-to-night handovers
*Monitor service standards and operational performance
*Support rota management, absence cover, and team coordination
Site Operations & Security
*Conduct regular site inspections and patrols
*Monitor building presentation, cleanliness, and security overnight
*Respond to emergencies and escalate issues where required
*Liaise with contractors and emergency services when necessary
*Ensure compliance with health & safety procedures
Administration
*Complete incident reports, handover notes, and operational logs
*Report maintenance or operational issues to management
Ideal Candidate
*Experience within luxury residential, hotels, or premium hospitality
*Previous team leadership or management experience
*Strong customer service and communication skills
*Calm, proactive, and highly organised
*Confident handling operational issues independently
*Professional presentation and attention to detail
Desirable
*IOSH, security, or residential property qualifications
*Build to Rent or large residential development experience
Benefits
*Health Cashback Scheme & Wellbeing Support
*Group Life Insurance
*Annual Salary Reviews & Career Development
*Gym & Retail Discounts
*Audible & Kindle Library Access
*Referral Bonus Scheme
*Additional Annual Leave for Length of Service
Why Apply?
*Join a flagship luxury residential development
*Lead a busy and high-profile night operation
*Excellent progression opportunities
*Immediate start available