Full job descriptionAre you organised, enjoy working with people and have a good eye for detail? Do you come from a technical background, ideally within engineering or manufacturing, and have an understanding of quality processes? We have an exciting opportunity for a Quality Administrator to join on a contract basis.

You will be responsible for managing customer complaints,product returns and general requests, making sure everything is recorded correctly and followed up until it is resolved.

Quality Administrator
3-6 Month Temporary Contract
Salary is dependant on experience
Monday– Thursday 8:45am-4:45pm & Friday 8:45am-16:30pm
Kingsbury, Greater London

Quality Administrator
Job Description

*Receiving and recording customer complaints, returns and requests.
*Coordinating product returns, replacements and repairs where needed.
*Checking customer information and asking for any missing details.
*Reviewing outstanding cases and highlighting any delays or issues to the Head of Compliance.


Quality Administrator
Essential Experience/Skills/Qualifications


* Must have experience within a manufacturing, engineering, technical or operationally complex environment.
*Ability to read and understand customer correspondence, sales orders, invoices, product codes and basic technical information.
*Understanding of ISO 9001 and customer complaint handling.
*Experience with RMA / return order processes.
*Confidence when speaking to customers and colleagues by phone and email.


Quality Administrator
Company Benefits

*Pension contribution (via salary sacrifice) from: Up to 8% employee + employer 10.5%
*Life Assurance (3x annual salary)
*Business travel insurance
*Option to join Private Healthcare Scheme after 3 months
*Cycle scheme, Home and Tech, Discounts on retail platforms
*Electric Car scheme (salary sacrifice)
*YuLife Employee Benefits and Wellbeing app
*Learning and development opportunities
*25 days + BH holidays


If you’re ready for your next opportunity, click ’Apply’ to find out more.