Full job descriptionThe claims handler will be responsible for managing a caseload of motor claim. The handler will manage the claim from inception to settlement pre litigation.

Key Responsibilities
*To pro-actively manage a caseload of motor claims which will include personal injury (OIC and MOJ) and credit hire.
*Maintain accurate data on relevant case management system
*Comply with set client SLA’s
*Ensure quality service standards and productivity levels are maintained to a high standard
*Allocate new claims and set strategies
*Carry out supervisory tasks appropriate to level
*Assist with training and mentoring junior team members
*Undertake appropriate additional tasks provided by the Team Leader
*Client review meetings and assist with client project work where applicable
*Build and maintain excellent relationships with Clients

Skills, Knowledge & Expertise


*Minimum 5 years claims handling experience
*Excellent attention to detail
*Strong communication and negotiation skills
*Strong organisational skills
*Supervisory experience is desirable
*The ability to manage own volume workload via task management
*The ability to work as a team and independently
*Strong Client relationship skills



Job Benefits