Full job description
Key Duties & Responsibilities- Customer Service Co-ordinator
Hybrid 3 days

* -Build positive relationships with new and existing customers, providing a friendly and professional service.
* Respond to customer enquiries via telephone and email, offering support and guidance on products and services.
* Help customers navigate the website and provide demonstrations when required.
* Support customer satisfaction and retention by ensuring a positive customer experience.
Administration & Account Management * Process new customer registrations and maintain accurate account records.
* Assist with setting up new users, updating customer information and processing cancellations.
* Manage customer emails, case files and general administration within agreed timescales.
* Ensure customer information is handled accurately and in line with Company procedures.
Team & Operational Support * Provide general administrative support to the Underwriting and Data teams.
* Assist with monthly audits and day-to-day operational tasks.
* Work closely with colleagues to resolve customer queries and ensure a smooth service.
* Follow Company processes and relevant FCA regulatory requirements.
Customer Engagement & Improvements * Gather customer feedback and share suggestions for improving services and processes.
* Help customers get the most from the Company’s products and online platform.
* Support customer renewals and identify opportunities to introduce additional services where appropriate.
Skills & Experience * At least 1 year’s experience in customer service, administration or a similar role.
* Good communication skills and a friendly, helpful approach.
* Organised, with good attention to detail and the ability to manage daily tasks.
* Comfortable using Microsoft Office and learning new systems.
* A positive, flexible attitude and willingness to support the wider team.
* Experience in insurance or legal indemnity would be beneficial but is not essential.
* GCSE grade 4/C or equivalent in English and Maths.
Personal Attributes * Friendly, approachable and customer-focused.
* Reliable, organised and willing to learn.
* A good team player who can also work independently.
* Proactive, adaptable and happy to help wherever needed.
Location Hybrid working, with a minimum of two days per week at the Company’s Head Office. Occasional travel may be required.