Full job descriptionWe are seeking an experienced AOG / Aerospace Export Operations Coordinator to join a large, established freight forwarding business. The successful candidate will be responsible for managing time-critical aerospace and AOG export shipments, ensuring all movements are coordinated efficiently and in accordance with customer requirements, company procedures and operational KPIs.
Working in a fast-paced air freight environment, you will liaise closely with customers, airlines, handling agents and transport providers to ensure shipments are handled securely and uplifted within required timeframes.
Key Responsibilities*Manage AOG and aerospace export shipments from initial instruction through to final dispatch.
*Open job files in accordance with customer requirements and arrange collections.
*Book shipments with airlines and coordinate all aspects of the export process.
*Manage airline tie-ups, ensuring cargo security and timely handover to transport providers.
*Prepare and complete MAWBs, including IATA, B2B and consolidation shipments.
*Issue pre-alerts to customers and overseas network partners.
*Complete export customs entries in line with HMRC regulations and company compliance procedures.
*Liaise with airlines, ground handling agents, transport providers and customers to ensure smooth shipment movements.
*Ensure customer SOPs are followed and service levels and KPIs are consistently achieved.
*Manage multiple shared mailboxes, responding to enquiries and resolving operational issues promptly to avoid delays to shipment uplift.
*Complete customs activities within agreed customer KPIs and compliance requirements.
*Assist with operational finance duties, including shipment costing and invoicing.
*Provide support to other areas of the operation when required.
*Maintain a flexible, adaptable and customer-focused approach at all times.
Skills & Experience Required*Previous experience within the freight forwarding industry is essential.
*Air freight export operations experience is highly desirable, ideally within AOG or aerospace logistics.
*Good understanding of airline bookings, MAWB preparation and export customs procedures.
*Knowledge of HMRC customs requirements and export compliance.
*Air freight import customs knowledge would be advantageous.
*Confident IT skills, including Microsoft Office packages.
*Excellent written and verbal communication skills.
*Strong attention to detail and organisational skills.
*Ability to manage competing priorities and work effectively under pressure.
*A friendly, calm and professional approach to customer service.
*Flexible and adaptable, with the ability to respond positively to changing operational requirements.
*A proactive, self-motivated team player with good time-management skills.