Full job descriptionFull Job Description

Make a Difference Every Day – Join Leicester Adult Social CareAre you compassionate, organised, and passionate about helping others? Do you enjoy supporting people, managing information accurately, and working as part of a dedicated team that helps adults live independently within their communities?
We are currently recruiting for a Team Support Worker to join a busy Adult Social Care team in Leicester. This is an excellent opportunity for someone with strong administration, customer service, or social care experience who enjoys helping people and making a real difference within their local community.
About the RoleAs a Team Support Worker, you’ll play a key role in supporting the delivery of Adult Social Care services. You’ll be responsible for processing referrals, providing information and guidance to service users and carers, maintaining accurate records, coordinating activities, and supporting professionals across a range of health and social care services.
This is an excellent opportunity for someone who is organised, empathetic, and confident working in a fast-paced environment where no two days are the same.
What You’ll Be Doing*Receive and process referrals through the team’s duty system.
*Provide information, advice, and guidance to service users, carers, and professionals
*Monitor and review cases, primarily via telephone contact.
*Maintain accurate and confidential records in line with service requirements.
*Support the coordination of appointments and service provision.
*Liaise with health professionals, social care providers, and community organisations.
*Respond appropriately to urgent situations and changing priorities.
*Assist with administrative and operational tasks to support effective service delivery.
What We’re Looking For*Previous experience working within Adult Social Care, Health Care, Support Services, or a similar environment.
*Experience maintaining accurate and confidential records.
*Excellent organisational skills with the ability to manage competing priorities.
*Strong communication and interpersonal skills.
*Ability to work effectively within a multi-disciplinary team.
*Confidence using IT systems and handling sensitive information.
*Experience working within diverse and multicultural communities.
Desirable Experience*Knowledge of housing and welfare benefits.
*Experience reviewing or monitoring care packages.
*Understanding of care management processes and relevant legislation.
*Full UK driving licence.
What You Need to Know*Hourly Rate: £14.38 per hour PAYE, paid weekly in arrears.
*Location: Beaumont Way, Beaumont Leys, Leicester, LE4 1EL.
*Start Date: ASAP.
*Assignment Type: Initial 3-month temporary contract.
*Hours: 7.5 hours per day, 5 days per week.
*Compliance: Social & Health Care (Non-Qualified).
*Training: Full induction and support will be provided.
What’s the Next StepsApply now with your most up-to-date CV. A member of the recruitment team will be in touch to guide you through the next stages of the process, which may include:
*Telephone interview with the recruitment team.
*Interview with the hiring manager.
*Pre-employment checks before your start date.
*Compliance and onboarding checks required for Adult Social Care positions. These may include right to work verification, references, employment history checks, and other relevant pre-employment screening requirements.
Join a team dedicated to supporting adults, carers, and families across Leicester and help make a positive impact every day.
Please note: As this role is within Adult Social Care, the recruitment process is compliance-focused to ensure the safety and wellbeing of vulnerable adults. Candidates should be prepared to provide documentation to support their application and complete all required pre-employment and compliance checks before starting employment. We will support you throughout this process and guide you through each stage.