Full job descriptionHousing Maintenance Administration Officer

Location: East of England
Rate: £25 per hour (Negotiable)
Contract: 4 - Months ongoing
Spencer Clarke Group are supporting a local authority to appoint a Housing Maintenance Administration Officer within the Homes and Properties (Housing Repairs and Maintenance) service.
This is a busy, customer facing admin role supporting planners and surveyors, helping to keep repairs, compliance activity and tenant communications running smoothly. You will also support with enquiries, satisfaction feedback and early resolution of issues before they escalate to complaints.
Responsibilities include
* Providing day to day administrative support to the housing repairs and maintenance team, including planners and surveyors
* Acting as a key point of contact between tenants/leaseholders, customer services and operational teams to help resolve queries quickly
* Managing repair related communications, keeping residents updated on progress and follow up actions (including occasional visits where needed)
* Supporting customer satisfaction activity, including collating responses, spotting themes and feeding into KPI reporting
* Assisting with casework support for complaints, disrepair queries and ombudsman related activity, ensuring information is accurate and timely
* Managing damp, condensation and mould correspondence, raising inspections, tracking follow on works and keeping stakeholders informed through to completion
* Raising and chasing works with contractors, monitoring updates and escalating where needed to protect service standards and timescales
* Maintaining accurate records across systems, ensuring notes and files are kept up to date and easy to retrieve
About you
* Experience in a similar administration role, ideally within social housing, repairs or maintenance environments
* Strong customer service skills with the confidence to deal with residents sensitively and professionally
* Good IT skills including Microsoft Office and confidence working across multiple systems and inboxes
* Excellent organisation and attention to detail, with the ability to manage competing priorities in a fast paced team
* Confidence handling enquiries and supporting complaint prevention through clear communication and problem solving
* Ability to produce basic reports or management information and accurately record actions and outcomes
How to Apply
Send your CV or get in touch with Nicole Brownrigg at Spencer Clarke Group on or