Full job descriptionJob Purpose Business Support Assistant
To facilitate payment of invoices to Vendors and Service Users on behalf of Nottinghamshire County
Council, handle enquiries from both internal and external customers/vendors relating to Accounts
Payable (AP) activities and Vendor Maintenance tasks.
We are looking for a highly methodical, accurate and organised person to work in our Vendor Maintenance team which is a small, busy team who are responsible for the creation and maintenance of all Vendor and Customer accounts and record. You will be using financial systems and office software to manage workloads and deal with correspondence and queries from internal and external customers.
Key Accountabilities Business Support Assistant
1. For the accuracy and quality of work undertaken
2. To ensure the correct processes are being followed and to
alert the appropriate manager to ensure compliance
3. Work efficiently and effectively to support operational
services
4. Project a professional attitude at all times when dealing
with customers and colleagues
5. Clarify and resolve queries to customers both internal and
external relating to unpaid invoices in workflow
Experience required
1. Undertaking AP activities in a P2P environment
2. Working with an ERP system.
3. Using Microsoft Excel spreadsheets and Word
4. Working in a busy team environment
5. Ability to demonstrate a flexible approach to fulfilling the duties of
the AP team
Personal skills and general competencies
1. Puts into practice the Council’s commitment to excellent
customer care.
2. Works efficiently and effectively and actively looks for ways of
improving services and outcomes for customers.
3. Works well with colleagues but also able to work on their own
initiative.
4. Shares the Council’s commitment to providing a safe
environment for customers and staff and also treating all with
respect and consideration.
Education and Knowledge
1. English GCSE to grade C or equivalent.
2. Maths GCSE to grade C or equivalent.
3. Basic knowledge of:
a. Financial Regulations including VAT,
b. Data Protection Act
c. Construction Industry Tax, (CIS)
d. Banking Procedures
4. Good customer service skills
5. Understanding of basic accounting terminology.