Full job descriptionDeputy General ManagerAre you ready to take the next step in your management career within a fast-paced and exciting stadium environment? If so, we have the perfect opportunity for you.
At BaxterStorey, we believe every interaction is an opportunity to create a lasting impression. We’re looking for a Deputy General Manager who can support the General Manager in driving operational excellence, developing high-performing teams and delivering outstanding hospitality across Aberdeen Football Club.
As a leader within the business, you will be responsible for motivating and inspiring teams, maintaining exceptional standards, building strong client relationships and ensuring every matchday and event exceeds expectations.
We believe it is our people that set us apart. As part of our team, you will be supported in an inclusive environment that encourages growth, celebrates diversity and invests in your development through ongoing training and career progression opportunities.
If you are passionate about hospitality, love leading people and thrive in a dynamic environment, we would love to hear from you.
Job DescriptionSupport the General Manager in leading all hospitality, retail and catering operations across Aberdeen Football Club
Lead, inspire and develop managers and teams to consistently deliver exceptional service standards
Drive operational excellence across matchdays, conferences, events and non-matchday business
Build positive and collaborative relationships with the client and key stakeholders
Support financial performance through effective cost control, labour management and revenue generation
Ensure all Health & Safety, Food Safety and company compliance standards are achieved and maintained
Continuously identify opportunities to improve service delivery, efficiency and guest satisfaction
Develop and mentor future leaders through coaching, training and succession planning
Support recruitment, onboarding and retention of talented team members
Lead by example and create a positive culture aligned with BaxterStorey values
Assist in the delivery of business-critical KPIs including Health & Safety, Sustainability, Financial Performance and Governance
QualificationsPrevious experience in a senior hospitality management role
Experience within stadia, events, conference, catering or hospitality operations preferred
A genuine passion for food, hospitality and customer service
Strong people management and leadership skills
Excellent organisational and planning abilities
Financially aware with experience managing budgets and controlling costs
Strong communication and relationship-building skills
Ability to work under pressure and manage multiple priorities
A proactive and solution-focused approach
Ability to motivate and engage teams to consistently perform at a high level
Strong understanding of compliance, health and safety and operational standards
Works in line with the BaxterStorey core values
Additional InformationFor almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ’Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to’set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.