Full job descriptionMedical Secretary at Priory Hospital LincolnshirePriory Hospital Lincolnshire has an opportunity for a Medical Secretary to join our team. Priory Hospital Lincolnshire, Gainsborough, Lincolnshire is a low secure unit for males with mental health conditions, supporting patients detained under the Mental Health Act (MHA). It is accessible by public transport, with Gainsborough railway station and local bus links nearby, approximately a 15-minute drive from Gainsborough.
You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you’re assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.
*Manage diaries, patient appointments, correspondence, telephone enquiries, minute taking and general administrative tasks.
*Liaise with patients, Consultants, GPs, insurers and internal teams regarding appointments, admissions, discharges and follow-up care.
*Maintain accurate patient records and documentation using CareNotes, ensuring confidentiality and compliance with company procedures.
*Provide excellent customer service, prioritise enquiries, handle sensitive concerns professionally and support the wider administrative team as required.
Previous experience in an administrative, customer service or clinical role is preferred, with the ability to work collaboratively within a team and manage competing priorities. An understanding of medical terminology and the ability to follow procedures while adapting to patients’ and their families’ needs is also required.
We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.
*Birthday Holiday - your birthday as an extra days annual leave
*Enhanced maternity pay
*Contributory pension scheme
*Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
*Access to development opportunities
*Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
*Leadership & management development
*Long service award
*Refer a friend bonuses
Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.
Priory is the UK’s leading independent provider of mental health and adult social care. With 12,000 colleagues and a network of 270 services, we support over 24,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions – including depression, anxiety, eating disorders and children’s mental health – and provide residential and supported living care for autistic adults, people with a learning disability, Prader–Willi Syndrome, brain injuries and older people. We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process.