Full job descriptionMedical Operations LeadAre you an experienced doctor ready to step into a leadership role at the forefront of online healthcare? We are looking for a Medical Operations Lead to oversee the day-to-day running of our medical service at Boots Online Doctor. You’ll lead and support our team of doctors, making sure patients receive safe, high-quality and timely care from the comfort of their homes. Working closely with our operations, pharmacy and clinical governance teams, you’ll shape how our clinical service runs, improves and grows. If you’re a natural leader who cares about both patients and the clinicians who look after them, we’d love to hear from you!
• Lead the day-to-day clinical operations of our doctor service, making sure patient demand is met safely and efficiently
• Recruit, onboard, support and develop our team of doctors
• Plan clinical capacity and rotas together with our clinical operations team
• Monitor and improve the quality of consultations through audit, feedback and peer review
• Work hand in hand with People Development Managers to ensure levels of quality, engagement and productivity across the GP teams.
• Act as a senior point of escalation for complex clinical queries, complaints and incidents
• Contribute to clinical governance, including incident reviews, prescribing guidelines and policy updates
• Work with our product and technology teams to improve clinical workflows and our secure IT platform
• Undertake online, video or telephone consultations to keep your clinical skills current
• Full GMC registration with a licence to practise, and inclusion on the GP Register
• Substantial experience working as a GP in the UK
• Experience of leading, managing or supervising clinical teams
• A good understanding of clinical governance, audit and patient safety
• Excellent organisational skills and the ability to balance competing priorities
• You will be able to make decisions promptly and know when to ask for help
• You will have a can-do attitude and be committed to always improving our services
• You will be a flexible team player who can thrive in our start-up mentality. We have a lot to learn and iterations are frequent!
Pension membership
Partial paid maternity leave
Discretionary annual bonus
Generous employee discounts
Flexible benefits scheme