Full job descriptionCustomer Service Advisor
Location: Dinnington
Hours: Monday - Friday (9am-5pm) -in the office

About the Role

Our client is a successful business experiencing rapid growth, with a strong reputation for developing talent and offering excellent career opportunities across the UK, we are looking for a proactive and motivated Customer Service Advisor to join our team.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer service.

Key Responsibilities...
*Answer incoming calls from customers and technicians, resolving queries efficiently with a focus on first-time resolution
*Take ownership of customer concerns and improve satisfaction
*Manage emails from central inboxes, ensuring emergency call-outs are raised accurately and promptly
*Chase purchase orders for upcoming services and provide accurate cost information
*Process service orders referred by the Service Team
*Support customers with invoice queries
*Maintain accurate data within our ERP system
*Arrange hotel bookings for technicians as required
*Escalate any issues that may impact customers or business operations
*Promote additional products and services to support business growth
*Develop a solid understanding of fire and security products to assist customers effectively
*Support onboarding and training of new team members
*Collaborate positively with internal teams across the business
*Maintain excellent communication with customers and colleagues at all levels
Please apply

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