Full job description*3 days onsite
*Global Professional Services Firm

This role will play a pivotal part in driving commercial performance through effective resource allocation, workforce deployment and billability management. Working closely with senior stakeholders and a diverse professional population, you will build trusted relationships, provide strategic staffing insight and ensure resources are deployed effectively to meet business demand.

Alongside day-to-day performance management, you will lead cross-functional projects, improve operational processes and contribute to wider business initiatives.
Key Responsibilities Resource Planning & Performance Management
*Oversee staffing and resource allocation, ensuring optimum deployment against commercial demand.
*Manage utilisation and billability, balancing individual career preferences with business priorities.
*Take ownership of complex staffing requirements, identifying solutions and managing competing priorities.
*Build strong relationships with professionals through regular discussions around staffing, performance, career aspirations and development.
*Provide transparent communication around staffing decisions, upcoming opportunities and project allocations.
*Monitor staffing records, timesheets and resource planning data, working closely with Finance.
*Review and manage holiday, flexible working arrangements and leave requests, balancing individual needs with operational capacity.
*Identify emerging resource risks and provide recommendations to senior leadership.
Career Development & Stakeholder Management
*Work collaboratively with career development teams to support individuals through key career milestones and progression processes.
*Support professional affiliation and practice area alignment, ensuring individuals are appropriately connected to business opportunities.
*Build trusted relationships across HR, Finance, senior leadership and other internal stakeholders.
Projects & Continuous Improvement
*Lead cross-functional projects and initiatives, coordinating delivery and driving improvements across the wider performance function.
*Identify opportunities to streamline processes, improve operational efficiency and strengthen ways of working.
*Explore opportunities to leverage automation and AI to enhance existing processes.
*Provide guidance and mentorship to junior team members, supporting their development and confidence in decision-making.
About You You will be an organised, commercially minded and confident professional who thrives in a fast-paced, complex environment.
You will bring:
*At least five years’ relevant professional experience, ideally within an international professional services organisation.
*Experience in resource management, workforce planning, talent deployment, performance management or a related operational function