Full job descriptionWe are recruiting for a Day Concierge to join the team at a Residential Development.
Salary: £30,900 per annum
South West London
Rota: 7am - 7pm / 4 on 4 off
*Provide a professional, welcoming and friendly front-of-house service to all residents, visitors and contractors, ensuring everyone receives a positive first impression.

*Act as the main point of contact for residents, assisting with day-to-day enquiries, requests and concerns while consistently delivering a high standard of customer service.

*Build and maintain strong, positive relationships with residents, taking the time to understand their individual needs and ensuring they feel valued and supported.

*Answer incoming telephone calls, emails and correspondence promptly and professionally, ensuring all enquiries are handled efficiently and followed through to resolution.

*Handle resident complaints and challenging situations calmly, sensitively and professionally, identifying suitable solutions and escalating more complex matters to the onsite management team.

*Maintain a professional appearance and welcoming reception environment, ensuring the front-of-house area is always clean, tidy, organised and presentable.

*Support the smooth day-to-day operation of the development, working closely with the onsite management team to ensure high standards are maintained throughout the building.

*Manage incoming parcels, deliveries and collections, ensuring items are received, recorded, stored securely and distributed to residents in accordance with site procedures.

*Oversee key management procedures, including issuing, receiving and securely storing keys, maintaining accurate records and ensuring appropriate authorisation is obtained.

*Monitor CCTV, access control and building security systems, remaining vigilant and reporting any suspicious activity, security concerns or unusual incidents.

*Manage access for residents, visitors and contractors, ensuring all relevant identification, authorisation and sign-in procedures are followed.

*Liaise with contractors attending the development, coordinating access, directing them to the appropriate areas and ensuring works are communicated to the relevant team members.

*Carry out regular inspections and visual checks of communal areas, identifying any maintenance issues, cleanliness concerns, damage or potential health and safety hazards.

*Report building defects, maintenance requirements and operational concerns promptly, following up with the relevant teams to ensure issues are addressed efficiently.

*Assist with the coordination of planned and reactive maintenance works, keeping residents informed of any works or disruptions where appropriate.

*Maintain accurate and up-to-date records of incidents, resident enquiries, maintenance requests, contractor attendance and daily operational activities.

*Complete detailed handovers to colleagues and management, ensuring outstanding tasks, important updates and any incidents are clearly communicated.

*Support the onsite management team with general administrative duties, record keeping, reporting and other operational responsibilities as required.

*Follow all relevant health and safety procedures, including fire safety, emergency response and incident reporting, ensuring the safety and wellbeing of residents, visitors and colleagues.

*Respond appropriately to emergencies, including fire alarms, leaks, power failures and other building-related incidents, following established procedures and escalating concerns where necessary.

*Demonstrate excellent organisational skills and attention to detail, managing multiple responsibilities effectively while maintaining a consistently high standard of service.

*Confidently use IT systems, including email, Microsoft Office and relevant property management, parcel management and building systems.

*Work effectively both independently and as part of a wider team, using initiative and sound judgement to resolve day-to-day operational issues.

*Remain calm, professional and solution-focused when dealing with challenging situations, demonstrating patience, empathy and strong problem-solving skills.

*Maintain confidentiality and handle resident information, personal data and sensitive matters with complete discretion and professionalism.

*Demonstrate flexibility and a proactive approach, willingly assisting colleagues and undertaking additional responsibilities to support the smooth running of the development.

*Take ownership of responsibilities, ensuring tasks are completed accurately, efficiently and within the required timeframes.

*Consistently demonstrate reliability, punctuality, a positive attitude and a genuine commitment to delivering an exceptional residential experience.