Full job descriptionLocation: Luton - Hybrid working
Contract: Temporary
Hours: Full-time
Duration: Ongoing
*You will need access to a car to travel in this role - mileage reimbursed*
We are currently recruiting for an experienced Housing Officer to join a housing association housing team based Luton.
This is an excellent opportunity for a proactive housing professional to take responsibility for a portfolio of properties and provide an effective, customer-focused housing management service.
The Role
As a Housing Officer, you will be responsible for managing a caseload of properties and tenants, ensuring tenancy and estate management issues are dealt with promptly and in accordance with relevant legislation and policies.
Your responsibilities will include:
*Managing a designated patch of properties and tenancies.
*Providing advice and support to tenants on a range of housing matters.
*Dealing with tenancy breaches, anti-social behaviour and other tenancy management issues.
*Carrying out tenancy visits, inspections and estate management activities.
*Taking appropriate action in relation to rent arrears and tenancy enforcement.
*Working closely with tenants to prevent tenancy failure and homelessness.
*Investigating complaints and responding to customer enquiries.
*Liaising with internal teams, contractors and external agencies.
*Identifying safeguarding concerns and making appropriate referrals.
*Maintaining accurate and up-to-date case records.
*Taking appropriate enforcement action where required.
*Supporting vulnerable tenants and working with partner agencies to achieve positive outcomes.
About You
The successful candidate will ideally have previous experience working within a social housing, local authority or housing association environment.
You will have:
*Previous experience working as a Housing Officer or in a similar housing management role.
*Good knowledge of tenancy management and housing legislation.
*Experience dealing with anti-social behaviour, tenancy breaches and rent arrears.
*Excellent communication and interpersonal skills.
*The ability to manage a varied caseload effectively.
*Experience working with vulnerable residents and complex cases.
*Strong organisational and administrative skills.
*The ability to work independently while contributing effectively to a wider team.
*A professional, customer-focused and solution-driven approach.
*The ability to handle difficult conversations and challenging situations confidently.
Why Apply?
This is a great opportunity to secure a role within an established housing service in Luton, offering the chance to develop your housing management experience while making a positive difference to residents.


If you feel you meet the above criteria for a Housing Officer please apply within, more information contact the below details.