Full job descriptionCustomer Service Administrator
Guildford
£25,000


The Role
An exciting opportunity for a customer-focused and highly organised Customer Service Executive to join a well-established business based in Guildford. Working with a fantastic range of products, you’ll play a key role in delivering an exceptional customer experience and building strong relationships with clients.


This role is ideal for someone who is passionate about customer service, enjoys working in a fast-paced environment, and thrives as part of a collaborative team. You’ll be responsible for managing customer enquiries, maintaining accurate records, and ensuring every interaction reflects the company’s commitment to excellence.


Key Responsibilities
*Deliver an outstanding customer experience at every stage of the customer journey.
*Respond to customer enquiries via telephone, email, website, and other communication channels.
*Proactively communicate with customers to provide updates and support.
*Work closely with colleagues across the business to resolve queries efficiently.
*Maintain and update customer records and databases accurately.
*Ensure all customer interactions are handled professionally and promptly.
*Support continuous improvements to customer service processes.
*Build positive and lasting relationships with customers.


Skills & Experience
*Previous experience within a customer service or office-based role.
*Excellent communication and interpersonal skills.
*Strong attention to detail and accuracy.
*Highly organised with the ability to manage multiple tasks.
*Passionate about delivering exceptional customer service.
*Positive, proactive, and enthusiastic approach to work.
*Ability to remain calm and professional under pressure.
*Strong team player with a genuine people-focused attitude.


What’s on Offer?
*Competitive salary with salary review after probation.
*Hybrid working opportunities.
*Friendly and supportive team environment.
*Opportunity to work with an established and growing business.
*Career development and progression opportunities.
*Monday to Friday 9am-5pm working hours.


Why Apply?
This is a fantastic opportunity to join a reputable company that truly values its people and its customers. If you’re passionate about delivering exceptional service and are looking for a role where you can develop your skills within a supportive and collaborative environment, we’d love to hear from you.