Full job descriptionPre-Tenancy Administrator
Location: SE12
Salary: £28,000- 30,000 PLUS INCENTIVES
Monday to Friday role
Pre Tenancy Administrator
About the Role
Our client is seeking an organised, proactive and customer-focused Pre-Tenancy Administrator to join their busy lettings team based in their SE12 office. The successful candidate will play a vital role in ensuring a smooth and efficient tenancy progression process, acting as the key point of contact between landlords, tenants and internal departments from offer agreed through to move-in.
This role requires excellent attention to detail, strong communication skills and the ability to manage multiple tasks within a fast-paced environment.
Key Responsibilities of Pre-Tenancy Administrator
*Managing the tenancy progression process from offer acceptance through to move-in.
*Conducting comprehensive tenant referencing and right-to-rent checks.
*Liaising with applicants, employers, landlords and referencing providers to obtain required documentation.
*Preparing and issuing tenancy agreements and associated tenancy documentation.
*Chasing and collecting move-in monies, including deposits and first month’s rent.
*Ensuring all compliance requirements are completed accurately and within required timescales.
*Building and maintaining positive relationships with landlords and tenants throughout the tenancy setup process.
*Providing regular updates to all parties and managing expectations effectively.
*Coordinating move-in dates and ensuring all documentation is completed prior to occupation.
*Maintaining accurate records and updating internal CRM and property management systems.
*Working closely with negotiators, property managers and other departments to ensure a seamless customer experience.
*Handling telephone and email enquiries professionally and efficiently.
*Assisting with general administrative duties as required.
Skills & Experience for Pre-Tenancy Administrator
Essential
*Previous administration experience, ideally within lettings, property, estate agency or a customer service environment.
*Excellent organisational and time management skills.
*Strong written and verbal communication skills.
*High level of accuracy and attention to detail.
*Ability to prioritise workload and work effectively under pressure.
*Strong customer service skills and a professional telephone manner.
*Competent in Microsoft Office applications including Word, Excel and Outlook.
*Ability to build rapport with landlords, tenants and colleagues.
Desirable
*Previous experience conducting tenant referencing and tenancy progression.
*Knowledge of lettings legislation and compliance requirements.
*Experience using property management or CRM software.
Personal Attributes
*Professional and personable approach.
*Highly organised and detail-oriented.
*Proactive and solution-focused.
*Team player with a positive attitude.
*Ability to work independently and take ownership of tasks.
*Strong relationship-building skills.
What We Offer
*Competitive salary of up to £30,000 per annum plus incentives
*Full-time permanent position.
*Monday to Friday working hours – no weekends.
*Opportunity to develop within a growing and successful property business.
*Supportive and collaborative working environment.
If you are a motivated administrator with excellent customer service skills and a passion for delivering a seamless lettings experience, we would love to hear from you.