Full job descriptionAre you looking for a new exciting opportunity working as a 1st Line Service Desk Analyst to be based in Reading?
Our client is one of the UK’s largest and most trusted Managed Service Providers, and they are a Global technology leader providing Digital Transformation, Document Management and ICT Managed Services.
This position will be a 6 month fixed term contract.
Main Duties:
*Interrogation of the Service Desk ticketing system
*Ensuring that raised tickets are responded to within SLA timescales.
*Be responsible for the timely resolution or escalation of tickets in keeping with ITIL best practices
*Responding to calls or e-mails on the service desk
*Carry out installations and configurations of end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.
*Conduct updates of network asset management register to ensure records are up to date.
*Administer and maintain end user accounts, permissions, and access rights as directed by change requests from the Service Desk and in line with the Network Security Policy.
*Adopt a proactive approach towards all client activities.
Skills:
*Excellent oral and written communication skills.
*Ability to prioritise work under pressure and to strict deadlines.
*Ability to communicate and advise technical/service information to different levels.
*Good general overall technical understanding of all new technologies.
*General Support and Operations
*WAN/LAN/Networking skill sets
*Microsoft/VMWare/Cloud technologies
*Good understanding of PC hardware, Microsoft operating systems and networking.
*Knowledge of "Follow Me" and "Secure" Print technologies an advantage
Salary – £28,000-£30,000 pro rata