Full job descriptionCustomer Service Advisor - West Norwood, London
£27,053 + Performance Bonus
Permanent | Full-Time | 5 Days out of 7

Are you passionate about delivering excellent customer service and helping people find the right solutions?

We are looking for a Customer Service Advisor to join a busy self-storage site in West Norwood. This is a varied role combining customer service, sales, administration, and day-to-day site operations.

Key Responsibilities
*Providing excellent customer service in person, by phone, and via email
*Assisting customers in choosing the right storage solutions
*Driving sales and contributing towards site targets
*Managing customer accounts and administration
*Maintaining a clean, safe, and professional site environment
*Supporting daily operational tasks and site standards
*Undertaking key holder and lone-working responsibilities when required
About You
*Experience in a customer-facing, retail, or sales role
*Strong communication and customer service skills
*Confident working towards targets
*IT literate with good administrative skills
*Organised, reliable, and able to work independently
*Flexible to work a rota of 5 days out of 7
What’s on Offer?
*£27,053 basic salary
*Performance-related bonus
*Full training and ongoing development
*Career progression opportunities