Full job descriptionCustomer Service Advisor

Beeston | £13.12 per hour | Full-time | Fixed-term contract

Looking for a busy Customer Service role where no two days are the same?

We’re recruiting Customer Service Advisors for a well-established organisation in Beeston. If you enjoy helping people, solving problems and delivering great customer service, this could be a brilliant opportunity for you!

The role

As a Customer Service Advisor, you’ll help customers with a wide range of queries across telephone, email, WhatsApp, live chat and social media.

You’ll work in a busy, fast-paced environment, handling multiple enquiries and systems while providing a positive customer experience.

What we’re looking for

Confident communication and a friendly, empathetic approach

Good problem-solving skills and the ability to take ownership of queries

Confidence using computers and learning new systems

The ability to stay calm and professional under pressure

A positive attitude and a genuine interest in helping customers

Previous experience in customer service, retail, healthcare or another customer-facing role would be great, but it’s not essential.

Hours and working pattern

Full-time hours, office based in Beeston

Shifts between Monday and Sunday

Two full weekends worked in every four-week rotation, with time off during the week and two full weekends off. Flexibility is essential.

What’s on offer?

*£13.12 per hour
*Fixed-term contract until the end of December 2026, with potential for extension
*Structured training and ongoing support
*Generous employee discounts
*Pension scheme and flexible benefits, including discounted gym membership
*Free, 24/7 counselling and wellbeing support

Interested?

If you enjoy helping people and would like to join a busy, varied customer service team, we’d love to hear from you!