Full job descriptionE-commerce Executive


Cannock


£30,000 plus bonus


My well-established Cannock based client is recruiting for an E-Commerce Executive to join its busy team. The role supports the smooth day-to-day running of the e-commerce channel by maintaining systems, assisting with incoming customer and order administration, and enabling the e-commerce Account Manager to focus on account growth and strategic priorities.


Key Responsibilities


*Provide administrative support to the e-commerce function, including managing customer enquiries, and maintaining accurate customer records via CRM system and producing daily reports.
*Assist with the coordination and processing of e-commerce orders, ensuring timely handling and a high standard of customer service.
*Support the Ecommerce Account Manager with quotations by providing excellent customer communication.
*Maintain accurate product listings, pricing, and stock information across e-commerce platforms.
*Monitor order and sales data, identifying inconsistencies, errors, or opportunities for process improvement.
*Help ensure pricing accuracy and support basic margin tracking by flagging discrepancies or concerns.
*Support the upkeep and organisation of customer and sales data to ensure consistency across systems.
*Assist in improving administrative processes across the end-to-end e-commerce journey, from enquiry through to fulfilment.
*Liaise with internal departments such as purchasing, marketing, and customer service to ensure the smooth processing of orders and resolution of queries.
*Provide day to day administrative support to the e-commerce Manager


Essential Skills and Experience


*Previous experience in a Sales / Sales administration or support role
*Professional and confident telephone manner
*High level IT Skills
*Ability to deal with a high-volume product base
*Organised with an eye for details
*Able to work in a faced paced and targeted environment


To apply for this role please contact Sarah Dyehouse at Anderson Scott