Full job descriptionNeighbourhood Housing Officer
Locations: Hanwell Housing Hub, W7 1DX & Perceval House, W5 2HL
Working Pattern: Hybrid (2-4 days office-based per week, depending on business needs)
Hours: 35 hours per week, Monday-Friday
Contract: 3 months initial assignment (likely extension)
Start Date: ASAP
Rate: £22.02 - £24.48 PAYE (£28.71 - £31.69 Umbrella)
An excellent opportunity has arisen for an experienced Neighbourhood Housing Officer to join a busy and customer-focused Housing Management team. This role is ideal for housing professionals who enjoy working directly with residents, managing their own patch, and making a positive impact within local communities.
The successful candidate will provide a high-quality neighbourhood housing management service, ensuring residents are supported to sustain their tenancies while delivering excellent customer service and resolving housing management issues effectively.
Key Responsibilities
*Manage a designated patch of properties, including social housing tenancies.
*Conduct tenancy management activities including tenancy sign-ups, tenancy reviews, estate inspections, visits and tenancy enforcement.
*Deliver excellent customer service, responding to resident enquiries and resolving issues promptly.
*Support vulnerable residents and make referrals to relevant support services where required.
*Investigate breaches of tenancy agreements and low-level anti-social behaviour cases.
*Work closely with internal departments and external agencies to support residents and improve neighbourhoods.
*Carry out estate inspections and monitor communal areas to ensure they remain safe and well maintained.
*Assist with void management, lettings processes and tenancy sustainment activities.
*Maintain accurate records and ensure compliance with housing legislation, policies and procedures.
About You
We are looking for candidates who have:
Experience working in a front-line housing or customer-facing environment
Experience managing social housing residents and housing casework
Experience delivering exceptional customer service
Strong communication and relationship-building skills
The ability to work independently and manage a varied workload
A flexible and proactive approach to work
Experience working collaboratively as part of a team
Good IT and administration skills, with the ability to maintain accurate records
GCSEs (or equivalent), including English and Maths.
Why Apply?
*Hybrid working arrangement
*Opportunity to manage your own neighbourhood patch
*Varied and rewarding role supporting local communities
*Potential for contract extension
*Join a supportive and experienced housing management team
If you have experience within Housing Management, Tenancy Management, Neighbourhood Services, Housing Officer, Tenancy Officer or Estate Management roles and are available to start at short notice, we’d love to hear from you.
Apply today or contact us for further information.




















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