Full job description Customer Success Manager
£40,000 - £45,000 + Bonus + Excellent Benefits
Hybrid
London
Global media events business seeks a highly talented Customer Success Manger to join the team.
The Customer Success Manager is the primary point of contact for clients (sponsors and exhibitors) once a package has been sold and is accountable for ensuring each client’s package is delivered in line with their expectations.
They guide clients through everything they need to do for a successful event, and act as the client’s advocate inside the business.
The Customer Success Manager owns the client relationship and the client experience of delivery; the Operations Manager is accountable for the technical delivery of the sold product.
The two roles work in close partnership: the Operations Manager builds the package and defines what is required from the client; the Customer Success Manager ensures the client provides that information and manages the relationship end to end.
Key Experience Required:
*Proven experience in a client-facing role, ideally within events, exhibitions or a comparable service environment
*Excellent relationship-building skills – able to build trust and rapport with a range of clients
*Strong client-service instinct – responsive, empathetic and solutions-oriented
*Excellent organisation and coordination skills – able to manage multiple clients and deadlines simultaneously
*Confident communicator, both written and verbal, with internal stakeholders and external clients
*Comfortable using digital tools and client portals to manage information and deliverables
*Exceptional attention to detail
*Able to work calmly under pressure, particularly in the run-up to and during events
*Self-management – takes accountability and ownership of the client experience
Pay range and compensation package
Customer Success Manager £40,000 - £45,000 + Bonus + Excellent Benefits