Full job description
HMCTS AO - The Law Courts (Admin Officer)
Location: Norwich

If you enjoy helping people, keeping things moving, and staying calm when questions get complex, this is a brilliant opportunity. Our Client is hiring for a reputed client within HMCTS, supporting the smooth day-to-day running of court services through confident customer care and focused administration.
Pay rate: £12.86 per hour, increasing to £13.25 after 12 weeks
What you’ll be doing:
* Carry out administrative tasks to prepare for, facilitate, and support all types of hearings
* Provide clear support and signposting via face-to-face, telephone (incoming and outbound), and written correspondence
* Use service scripts and knowledge articles to give accurate, specific information for each query
* Follow complaints policies and procedures-respond promptly to help prevent escalation
* Update OPTIC as required, ensuring information is handled accurately
* Support operational activity using standard operating procedures to meet performance targets and service standards
* Handle case files with secure information management, retention and data loss compliance
* Manage jury service administration, including selection, deferral, reassignment, attendance tracking, and related expenses/court fees
* Assist with listing and scheduling, including urgent matters, while adhering to listing policies
* Contribute to health and safety operations (e.g., PEEPs, facility checks, issue logging, and key/safety governance under guidance)
What you’ll bring:
* Strong customer service skills, with clear and consistent communication
* Confidence working across different contact methods, including potentially sensitive conversations
* Excellent attention to detail for accurate data entry and secure file management
* A helpful, steady and approachable style-able to prioritise and respond quickly when needed
* Team-focused attitude, including supporting operational and enforcement-related tasks and basic financial/statistical reporting
Ready to make a real difference with your communication and organisation? Apply now to be considered by Our Client.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.