Full job descriptionWe are currently recruiting for an experienced Sea Freight Export Operator to join an established international freight forwarding business. The role will focus on managing worldwide FCL and LCL export shipments, providing a high level of customer service and ensuring shipments are handled efficiently from start to finish.
The successful candidate will ideally have previous sea freight export experience, good knowledge of freight forwarding procedures and an understanding of GDP requirements within pharmaceutical logistics.
Key Responsibilities:
*Manage FCL and LCL export shipments worldwide from start to finish.
*Liaise with customers, overseas offices, branches, hauliers, shipping lines and co-loaders.
*Arrange collections, bookings and coordinate shipment requirements.
*Prepare export documentation, including Bills of Lading and commercial invoices.
*Arrange customs clearance, pre-alerts, costing, invoicing and shipment closure.
*Monitor shipment progress and provide regular updates to customers.
*Respond promptly to customer enquiries and shipment tracking requests.
*Handle account queries and assist with invoice processing.
*Ensure all shipments are handled in line with customer requirements and operational procedures.
GDP & Compliance:
*Ensure compliance with Good Distribution Practice (GDP) guidelines for pharmaceutical products.
*Monitor temperature-controlled transport requirements across sea, road and air routings.
*Identify and report any temperature excursions or issues during transit.
Skills & Experience Required:
*Previous experience in a similar freight forwarding role.
*Good knowledge of sea freight export operations.
*Experience handling FCL and LCL shipments.
*Understanding of GDP procedures, ideally within pharmaceutical logistics.
*Experience negotiating freight rates.
*Good IT skills, particularly Microsoft Word, Excel and Outlook.
*Experience using freight forwarding systems such as CNS, Destin8 or Sequoia would be advantageous.
*Excellent communication and customer service skills.
*Ability to work independently, prioritise workloads and remain calm under pressure.
*A flexible approach, including occasional overtime when required.
This is a great opportunity for an experienced Sea Freight Export Operator to join an international logistics operation specialising in pharmaceutical shipments.