Full job descriptionWe are currently recruiting for a Customer Service Coordinator to join an established freight forwarding business. This is a customer-focused role, acting as the main point of contact for allocated customers and ensuring a high standard of service throughout the shipment process.
The successful candidate will be responsible for handling customer enquiries, providing shipment updates, resolving issues and liaising with internal departments and external suppliers to ensure the smooth movement of freight across air, sea, road and customs operations.
Key Responsibilities:
*Act as the main point of contact for allocated customers, handling enquiries professionally and efficiently.
*Provide regular shipment updates and track consignments from collection through to final delivery.
*Resolve customer queries, complaints and service issues promptly.
*Liaise with airlines, shipping lines, hauliers, customs brokers and overseas agents.
*Coordinate with internal operations teams to ensure customer requirements are met.
*Proactively identify and communicate shipment delays or potential issues.
*Maintain accurate customer and shipment records within the operating system.
*Prepare shipment reports, documentation and KPI information as required.
*Ensure compliance with customer SOPs, company procedures and relevant regulations.
*Support billing processes by ensuring shipment information is accurate and complete.
*Work closely with Operations, Customs, Warehouse and Sales teams to maintain service standards.
Skills & Experience Required:
*Previous experience within freight forwarding, logistics or supply chain.
*Strong customer service and communication skills.
*Good organisational skills with the ability to prioritise a busy workload.
*Excellent attention to detail and problem-solving abilities.
*Confident using Microsoft Office.
*Knowledge of air, sea or road freight operations would be advantageous.
*Understanding of customs procedures and international shipping documentation would be beneficial.
*Experience using freight forwarding operating systems would be an advantage.
*Ability to work independently and as part of a team in a fast-paced environment.
This is an excellent opportunity for a customer-focused logistics professional looking to develop their career within an established freight forwarding operation.