Full job descriptionChief Customer Officer

Executive Board | UK
Zachary Daniels is partnering exclusively with a much-loved Womenswear fashion brand on the appointment of a Chief Customer Officer.
The opportunity

Reporting to the CEO and sitting on the Executive Board, you will own the brand’s product, brand and customer strategy across every channel: retail, online, wholesale and international partners. It is a rare chance to lead both the creative and commercial sides of a brand, protecting what makes it special while driving sustainable growth in the UK and overseas.
What you’ll lead
*End-to-end product and category strategy, from trend and innovation through to range delivery and the product calendar
*Brand, marketing, content, PR and creative, including collaborations, partnerships and ambassador relationships
*Customer experience and trading strategy, balancing short-term performance with long-term brand health
*Full P&L accountability for sales, margin, full-price sell-through and marketing ROI
*A high-performing Product and Marketing organisation, with use of data, technology and AI to improve speed to market
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What you’ll bring
*Executive-level leadership in UK and international fashion retail
*A track record of leading Product and Marketing functions to both commercial and creative success
*Experience driving transformation and leading teams through change
*Strong grounding in data-led digital marketing, PR, content and creative

BH37388