Full job descriptionAccount Manager
Job Type: Full-time
Location: Crawley
Salary: £30,000 per annum
We are seeking a proactive and customer-focused Account Manager to join a growing team. This is an excellent opportunity for someone who enjoys building strong client relationships, managing multiple accounts, and identifying opportunities for growth while delivering exceptional customer service.
The Account Manager will act as the main point of contact for a portfolio of clients, ensuring a professional, responsive, and solutions-focused service that supports wider commercial objectives.
Day-to-day of the role
*Manage and develop a portfolio of existing customer accounts, building strong long-term relationships through regular contact and account reviews.
*Act as the primary point of contact for customer enquiries, requests, and issue resolution, ensuring a high standard of service at all times.
*Identify opportunities to upsell, cross-sell, and introduce additional products or services where appropriate.
*Prepare quotations, proposals, and pricing information in line with customer requirements.
*Work closely with internal teams, including Customer Service, Operations, Finance, and Logistics, to ensure smooth service delivery.
*Track customer activity and maintain accurate records within the CRM system.
*Monitor account performance and produce reports when required.
*Support contract renewals, negotiations, and customer retention activity.
*Attend customer meetings, site visits, networking events, and exhibitions where needed.
*Maintain a strong understanding of products, services, and the wider market sector.
Required Skills & Qualifications
*Previous experience in an Account Manager, Customer Relationship Manager, Internal Sales, Customer Success, or Business Development role.
*Excellent communication and interpersonal skills, with the ability to build rapport with customers at all levels.
*Commercial awareness and confidence in identifying revenue-generating opportunities.
*Strong organisational skills with excellent attention to detail and the ability to manage multiple accounts simultaneously.
*Experience using CRM systems and strong Microsoft Office skills, including Word, Excel, Outlook, and Teams.
*A proactive, solutions-focused approach with strong problem-solving ability.
*Ability to work independently as well as collaboratively within a team environment.
*Knowledge of quotations, contracts, account reviews, or order processing would be advantageous.
*Experience working towards sales or account growth targets is desirable.
*A full UK driving licence would be beneficial.
Benefits
*Salary of £30,000 per annum
*Company pension scheme
*25 days holiday plus bank holidays
*Ongoing training and career development opportunities
*Supportive and collaborative working environment
*Employee assistance programme
*Regular team events and company incentives


If you are interested in this position, please apply as soon as possible to be considered.