Full job descriptionAftersales Administrator
Location – Park Gate
Salary - from £30,000/annum (salary dependent on experience)
Hours: Fully office based - Monday to Thursday 8:00am–5:30pm and Friday 8:00am–3:00pm
Are you a strong administrator/coordinator who can work autonomously and as part of a team?
Do you have excellent attention to detail and strong organisational skills?
Our client is seeking an Aftersales Administrator to support their team to ensure a premium level service for their clients.
The role would suit someone who has technical knowledge and strong administrative, logistics and order processing experience.
Benefits
*Private pension
*Life Insurance
*25 days holidays plus bank holidays
Responsibilities
Aftersales & Technical Administration
*Log, track, and maintain incoming support, warranty, and spare-parts requests to ensure service levels are consistently met.
*Prepare accurate quotations, costings, and invoices for parts relating to warranty service and spare packages.
*Develop strong relationships with all departments to proactively gather information to support the Aftersales Engineer and follow through from enquiry to completion.
*Consistently maintain ERP and CRM systems and update accurately with the support of the procurement team.
*Coordinate shipping, delivery, and customs documentation for parts and equipment.
*Assist in producing post-visit reports, documentation packs, and follow-up recommendations.
Client Communication & Coordination
*Work closely with the Client Experience Coordinator to ensure clients receive clear, consistent, and timely updates ensuring they feel fully informed and cared for at every stage.
*Handle incoming calls with professionalism, confidence, and discretion, ensuring swift communication across the organisation.
*Maintain accurate records of communications, updates, and progress milestones to ensure continuity and visibility for the wider team.
*Ensure all written communication reflects the company’s premium high standards.
Parts Processing, Logistics & Operations
*Handle end-to-end spare parts ordering, sourcing, tracking, and delivery updates.
*Maintain stock awareness for frequently used items and help develop the MRP system.
*Coordinate shipping, customs documentation, freight bookings, and follow-up logistics.
*Support travelling engineers worldwide with the correct customs clearance and paperwork, including entry requirements and carnets.
*Ensure parts and equipment required for remote or in-field troubleshooting are prepared and dispatched promptly.
*Support the Stores team with picking and packing requirements when needed.
Cross-Team Collaboration
*Develop a close working relationship with the Project Management team to ensure a smooth handover of all new and repeat Clients.
*Share relevant client or technical insights with internal teams to support continuous improvement initiatives.
*Support scheduling, planning, and coordination for Aftersales activities, including technical visits and appointments.
*Maintain high standards of organisation and attention to detail across all shared trackers, databases, and documentation workflows.
Requirements
*Experience in logistics, parts coordination, shipping administration and aftersales support role.
*Background in the marine, automotive, aviation, or luxury sectors.
*Ability to understand and interpret technical information relating to marine, engineering, or small craft.
*Strong organisational skills with the ability to proactively manage multiple projects, priorities and deadlines simultaneously.
*Competent in preparing quotations, invoices, and structured documentation with a service driven attitude.
*Familiarity with ERP or CRM systems (ideally Sage 200; training provided).
Please apply today with your CV for this exciting role