Full job descriptionA luxury residential block based in SE London is looking to hire for a Day Concierge to join their team. The Concierge will assist with general front of house duties, ensuring a smooth seemless service is provided to residents and leaseholders.
Hours: 4on 4off Rota - 8am to 8pm / 7am to 7pm
Salary: £30,000 per annum


Key Responsibilities
*Front of House. Staff reception, greet and assist residents and visitors, and deal with enquiries promptly and courteously.
*Parcels and Deliveries. Receive, log, store and release parcels, signing every parcel in and out, and keep the parcel room orderly and secure.
*Security and Access. Monitor CCTV and the entry system, control access to the building, verify visitors, and carry out regular patrols of communal areas.
*Keys and Fobs. Issue and recover keys and fobs, and keep the key register accurate.
*Contractors. Sign contractors in and out with their times, check they have the correct authorisation and documentation, and supervise works in communal areas.
*Refuse. Put the bins out for the Tuesday collection and return them afterwards.
*Fire and Life Safety. Carry out and record routine safety checks, know and follow the procedures, and act as a first responder in an incident.
*Handover. Keep a written handover log so the colleague starting the next block of shifts knows exactly what is outstanding.
*Incidents. Respond to incidents, follow the building’s fire and emergency procedures, and escalate to the Head Concierge or the managing agent as appropriate.
*Records. Keep reception’s logs and registers accurate and complete for every shift.
Person Specification:
*Experience in a concierge, front of house, security or customer service role.
*Calm, courteous manner with residents and visitors.
*Reliable, punctual and comfortable working alone for a full shift.
*Sound judgement on when to handle something and when to escalate it.
*Basic computer literacy for logs and email.
*Right to work in the United Kingdom, and willing to undergo a basic DBS check