Full job descriptionHead Concierge - Luxury Residential Development
Location: London SE16
Salary: £35,000 - £40,000 per annum, depending on experience
Hours: 4 days on / 4 days off | 12-hour shifts (8am-8pm, with occasional 7am starts)
Contract: Permanent, full-time

We are working with a prestigious riverside residential development in London to recruit an experienced and professional Head Concierge to lead the day-to-day front of house service.

This is an excellent opportunity for someone who takes pride in delivering a high standard of service and enjoys building relationships with residents, while taking ownership of the organisation, security and smooth running of the concierge operation.

Working as part of a small team, you will play a key role in maintaining the standards of the building, ensuring residents receive a friendly, reliable and professional service at all times.

Key Responsibilities
*Deliver a welcoming and professional front of house service to residents, visitors and contractors.


*Oversee the receipt, logging, storage and distribution of parcels and deliveries, maintaining accurate records.


*Monitor CCTV and access control systems, manage visitor access and carry out regular building patrols.


*Maintain accurate key and fob registers, ensuring all keys and access devices are correctly issued and returned.


*Manage contractor sign-in procedures, check relevant authorisations and oversee works taking place in communal areas.


*Coordinate refuse arrangements, including the weekly bin collection.


*Carry out and record routine fire safety and building security checks, responding appropriately to any incidents or emergencies.


*Maintain detailed handover notes, ensuring all outstanding matters are communicated effectively between shifts.


*Take ownership of concierge procedures, ensuring instructions and records are kept up to date.


*Brief and oversee temporary cover staff during periods of annual leave or sickness.


*Liaise regularly with the managing agent regarding maintenance issues, incidents and resident concerns.


*Maintain accurate reception logs, registers and digital records.


The Ideal Candidate
*Previous experience within a concierge, front of house, security or facilities-based role, ideally within a residential environment.


*Experience taking responsibility for service standards or supporting the day-to-day running of a team.


*Excellent communication and interpersonal skills, with a naturally friendly and approachable manner.


*Highly organised, reliable and able to work independently.


*Confident handling resident queries and managing difficult situations calmly and professionally.


*Comfortable using email, digital records and basic building management systems.


*An understanding of fire safety and emergency procedures, or a willingness to undertake training.


*Discreet, trustworthy and respectful of residents’ privacy.


Candidates must have the right to work in the UK and be willing to undergo a basic DBS check.

What’s on Offer?
*Salary of £35,000-£40,000, depending on experience.


*Permanent position within an established and stable residential development.


*Four days on / four days off working pattern.


*5.6 weeks’ paid annual leave (approximately 20 shifts per year), including bank holidays.


*Workplace pension.


*Uniform provided.


*Annual discretionary bonus.


*The opportunity to take ownership of the concierge service and have a genuine say in how it operates.


Interested?

If you’re an experienced Concierge looking for your next step into a Head Concierge position, we’d love to hear from you.

Please apply with your CV.