Full job descriptionOffice Manager
Financial Services
London
£45 - £55k pa
We are working with an established London-based mortgage brokerage seeking an experienced, organised and proactive Office Manager to oversee the smooth day-to-day running of the business.


This is a varied, hands-on role with responsibility for office operations, HR administration, financial administration and wider business support. The successful candidate will work closely with management and the wider team, ensuring that operational processes run efficiently, the office remains well organised and employees receive the support they need.


The role requires someone who can take ownership of multiple responsibilities, manage competing priorities and identify opportunities to improve business processes and operational efficiency.


Key Responsibilities
*Oversee the day-to-day running of the office, ensuring a professional, organised and efficient working environment.
*Oversee office supplies, stationery, company merchandise, gifts and equipment.
*Manage relationships with external suppliers and service providers.
*Oversee business communications and infrastructure, including telephone systems, mobile contracts, Aircall, internet services and Google Workspace.
*Act as a key point of contact for general office enquiries and external visitors.
*Manage HR administration through Breathe HR, maintaining accurate employee records and ensuring relevant documentation is up to date.
*Coordinate recruitment, employee onboarding and induction processes.
*Oversee general invoicing, fee administration and the monitoring of outstanding payments. Marketing & Business Support
*Coordinate and support the company’s social media activity, including scheduling content and maintaining a consistent online presence.
*Assist with the organisation of company events, staff activities and client-related initiatives.
*Support management with wider business projects and operational requirements.
*Identify and implement improvements to administrative procedures, systems and workflows.
*Maintain appropriate office and employee records, ensuring documentation is accurate and accessible.


Skills & Experience Required *Previous experience in an Office Manager, Operations or Senior Administration role.
*Experience within the mortgage, financial services or property industry would be highly advantageous.
*Strong organisational and time-management skills, with the ability to manage multiple responsibilities and competing deadlines.
*Excellent written and verbal communication skills.
*Confident using Google Workspace and business applications, alongside Microsoft Office, particularly Word, Excel and Outlook.
*Experience using HR systems, ideally Breathe HR, and business communication platforms.
*Good financial and administrative understanding, including invoicing, fee management and reporting.