Full job descriptionCustomer Service Advisor
Leeds (Hybrid) | Competitive Salary
We’re working with a private organisation recruiting for a Customer Service Advisor to join a friendly and growing team.
Key Responsibilities
*Handling inbound customer and technician calls
*Responding to email enquiries
*Booking repairs and providing updates
*Investigating and resolving customer complaints
*Liaising with internal teams to ensure excellent service
*Managing customer records and quotations
About You
*Previous customer service experience
*Excellent communication and listening skills
*Strong organisation and attention to detail
*Confident using IT systems
*Able to multitask and work effectively within a team
Benefits
Hybrid working
25 days holiday + option to earn/buy more
Annual salary reviews
Private medical insurance
Pension scheme
Free parking
Cycle to Work & Gym-Flex schemes
Full training provided